Let’s talk privacy. Shock Wave Body & Solution (“Shock Wave,” “we,” “our,” or “us”) operates the website located at https://www.shockwavebodysolutions.com and related online forms, communications, and services (collectively, the “Website” or “Services”). This Privacy Policy describes how we collect, use, disclose, and protect Personal Information from and about individuals who visit or interact with our Services.
By using or accessing the Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and consent to our collection, use, and sharing of your information as described here.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual.
California Notice at Collection
We collect the categories of Personal Information (as defined in the California Consumer Privacy Act, “CCPA”) listed below. We use and retain each category as described throughout this Policy.
Category of Personal Information | Collected | Sold or Shared (for cross-context behavioral advertising) |
Identifiers (e.g., name, email address, phone number, IP address, online identifiers) | Yes | No |
Customer Records (e.g., name, signature, telephone number, mailing address) | Yes | No |
Commercial Information (e.g., services purchased, obtained, or considered) | Yes | No |
Internet/Network Activity (e.g., cookie data, interactions with the Website) | Yes | No |
Geolocation (imprecise, e.g., IP-based location) | Yes | No |
Audio/Visual (e.g., voicemails if you call us, profile photo if provided) | Possibly | No |
We do not sell or share Personal Information as those terms are defined under the CCPA.
We retain Personal Information only as long as necessary for the purposes described in this Privacy Policy or as required by law.
I. What information does Shock Wave collect?
Information you provide to us
We receive and store information you knowingly provide, including:
Contact information (name, email address, phone number, mailing address).
Account/appointment information (if you create an account, request an appointment, or submit a form).
Preferences (e.g., your communication preferences).
Commercial information (services purchased, obtained, or considered).
Other information you choose to provide (free-text fields in forms, inquiries, feedback).
Certain information may be required to book an appointment or receive certain Services.
Information collected automatically
When you interact with the Website, we and our service providers automatically collect:
Internet/Network Activity: pages viewed, date/time stamps, referring/exit pages, time on page, clickstream data.
Device/Technical data: IP address, device and browser type, operating system.
Imprecise location: e.g., IP-based location.
We (and providers acting on our behalf) may use cookies and similar technologies to operate and improve the Website, measure performance, and understand usage.
We use tools such as Google Analytics to help analyze how users use the Website. Learn more about Google’s practices at https://policies.google.com/technologies/partner-sites and opt out via the Google Analytics opt-out add-on at https://tools.google.com/dlpage/gaoptout.
You can adjust your browser/device settings to limit or delete cookies. For details, see your browser’s Help section or visit https://allaboutcookies.org/.
Information from other sources
We may receive limited Personal Information about you from third parties (e.g., scheduling/communication tools you use to contact us, or publicly available sources) to maintain accurate records and respond to your requests.
Combination of information
We may combine information from the categories above and use it as described in this Policy.
II. How does Shock Wave use Personal Information?
We use Personal Information to:
Provide the Services (operate, maintain, support, and deliver Website features, respond to inquiries, schedule or manage appointments).
Personalize your experience (tailor content and communications).
Communicate with you (administrative messages, service updates, responses to inquiries).
Marketing (limited) (send information about services we think may interest you; you can opt out at any time).
Analytics and improvement (analyze usage and develop/improve features and services).
Security and fraud prevention (protect the Website, our users, and our rights).
Legal compliance (comply with laws and respond to lawful requests).
Business operations (general administrative purposes and, if applicable, business transactions such as a merger or asset transfer).
We may also use Personal Information for other purposes disclosed at the time of collection or with your consent.
III. Does Shock Wave disclose any Personal Information?
We may disclose Personal Information to:
Service Providers who perform services on our behalf (e.g., hosting, analytics, email delivery, form processing, payment processing).
Affiliates (if any), for the purposes described in this Policy.
Business transaction parties (in connection with a merger, acquisition, or asset sale).
Governmental and public authorities as required or permitted by law.
Other third parties with your consent or at your direction.
To protect rights and safety (enforce terms, prevent fraud or abuse, protect our rights, privacy, safety, or property, and those of others).
We may de-identify or aggregate Personal Information and disclose such information as permitted by law. Additionally, no mobile information or personally identificable information will be shared with third parties/affiliates for marketing/promotional purposes.
We do not sell or share Personal Information for cross-context behavioral advertising.
IV. Your Choices
Marketing Communications: Opt out by following the instructions in our emails. You will still receive transactional/administrative messages (e.g., confirmations, important notices).
Cookies/Tracking: Manage cookies through your browser/device settings. (Note: disabling cookies may affect site functionality.)
Access/Correction/Deletion: You may request access to, correction of, or deletion of Personal Information we maintain about you by contacting us at [email protected]. We will respond consistent with applicable law.
V. Your California Privacy Rights
If you are a California resident, you have the right to:
Know the categories and specific pieces of Personal Information we have collected, the sources, purposes of collection, and categories of third parties to whom we disclosed Personal Information.
Delete Personal Information we collected from you, subject to legal exceptions.
Correct inaccurate Personal Information we maintain about you.
Non-discrimination for exercising your privacy rights.
To exercise these rights, contact [email protected].
We will take reasonable steps to verify your identity (which may include matching certain information you provide with our records). You may authorize an agent to submit a request on your behalf with proof of authorization, subject to verification.
Sale/Sharing Opt-Out: We do not sell or share Personal Information as defined by the CCPA.
VI. Is my Personal Information secure?
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. Please help protect your information by using strong passwords and logging out after use on shared devices.
VII. How long do you keep my Personal Information?
We retain Personal Information only as long as needed for the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations. When appropriate, we delete, de-identify, or anonymize information. If we maintain de-identified data, we will not attempt to re-identify it except as permitted by law.
VIII. Children’s privacy
We do not knowingly collect Personal Information from children under 16. If you believe a child under 16 has provided Personal Information to us, please contact [email protected] and we will delete it consistent with applicable law.
IX. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Policy on the Website and update the “Last Updated” date below. Your continued use of the Services after an update constitutes acceptance of the revised Policy.
Last Updated: [Insert date]
X. Contact Us
Questions or concerns about this Privacy Policy?
Email us at [email protected].